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Lost money to fraud? We can help.

A free case review with a real person, a clear claim against your bank, and a secure portal showing every step.

Start your case See how it works
  • Free case review
  • Secure client portal
  • Every figure double-checked
A woman at her kitchen table on the phone, with her laptop and bank statements in front of her.

Every case starts with a person

Scroll through what happens from the moment you get in touch.

A man sitting on his sofa at night, looking at his phone in disbelief with his hand on his forehead.
A case handler wearing a headset, smiling as she listens to a caller and takes notes.
Four investigators, two women and two men, discussing a case around a screen and printed statements.
Two colleagues at a desk by a window, one writing a letter while the other checks the case on a tablet.
An older couple on their sofa, smiling with relief as they look at their case on a tablet.
  1. 01 · The moment

    It can happen to anyone

    Scams are run by professionals. Careful, clever people are caught out every day, and feeling shocked or embarrassed is normal. What matters is what you do next.

  2. 02 · Day 1

    A real person listens

    Your free case review is with a case handler, not a chatbot. They listen, ask a few questions and explain your options honestly, including doing it yourself.

  3. 03 · Week 1

    A team builds your case

    Investigators trace every payment, gather statements and messages, and put together a clear timeline of what happened.

  4. 04 · Weeks 2 to 8

    We make the case to your bank

    A detailed complaint goes to your bank. If its answer isn’t fair, we take the case to the independent ombudsman.

  5. 05 · Every day after

    You see every step

    Every update, message and amount appears in your secure portal, checked by a second person before it reaches you.

    Start your free review

Photography is illustrative.

The scams we help with

Whatever happened, the first review is free. You don't need to know the right label.

Where are you now?

Choose the one closest to your situation to see what to do next.

Act quickly

The first hours matter most. Do these now, in this order.

  1. Call your bank using the number on your card and say it is fraud.
  2. Stop sending money, even if you are promised a refund or withdrawal.
  3. Change your email and banking passwords and remove any remote-access apps.
  4. Report it to the police or your national fraud reporting service.
Start your case

Follow a case in your portal

Scroll through an example case and watch the client portal update at each stage.

  1. Day 1

    Free case review

    You tell us what happened. A case handler reads it, asks a few questions and explains your options, including doing it yourself.

  2. Week 1

    Evidence and case file

    Statements, messages and reports go into your secure portal, and we build a clear timeline of every payment.

  3. Week 2

    Complaint to your bank

    We send a detailed complaint to your bank explaining what happened and why you should be reimbursed.

  4. Week 5

    Partial refund and escalation

    The bank refunds part of the loss. We take the rest to the independent ombudsman, and the refund appears once a second person approves it.

  5. Month 4

    Decision and statement

    The ombudsman decides. Every amount is on your ledger, and you can download a statement whenever you like.

People, not a call centre

Different specialists work on every case, and you can message them from your portal at any time.

About us
  • A client support specialist smiling during a video call.
    Client supportYour first call, and every question after it.
  • An investigator holding a tablet in the office.
    InvestigatorsTrace the payments and piece together what happened.
  • A case team talking through a case together.
    Case teamsWork through every case together, not in a queue.
  • A reviewer at her desk, looking up from her laptop.
    ApprovalsA second person checks every figure before you see it.
  • A case handler going through documents with a client couple on a tablet.
    Case handlersExplain each step in plain English.

  • Talk to a real person

    Tell us what happened. The first review is free, and there is no obligation.

    Start your case
Photography is illustrative.

Nobody can type over your balance. Every figure is recorded, checked by a second person, and shown to you.

One place for everything about your case

A timeline you can follow

See what has happened on your case and what comes next.

Case timeline with completed and upcoming milestones.

Your figures, always current

Reported, recovered and remaining are calculated from approved entries. No spreadsheets, and no waiting for an update email.

Transaction history with dated recovery and adjustment entries.
A woman and her adult son checking her case on a tablet at home.

Talk to your case team

Secure messages, shared documents and statements you can download, all kept with your case.

Messages Documents PDF statements
Built on a ledger

Corrections are visible, not hidden

When an amount needs correcting, a new entry is added with a reason, so the full history stays intact.

RemainingReported minus recovered
ProgressRecovered divided by reported

Transaction history

Example
DateDescriptionAmount
Sep 18 Initial recovery from receiving bank
Recovery
 +$24,300.00
Sep 23 Recovery payment received and verified
Recovery
 +$46,412.40
Sep 27 Administrative correction
Adjustment
 −$2,500.00
Total recovered$68,212.40

No single person can change a figure

Every recovery, adjustment or correction is checked by a second team member before it reaches your dashboard.

  1. Record

    A team member enters the amount, type, reference and reason.

  2. Hold

    The entry waits as pending and does not touch your figures.

  3. Review

    A different team member approves or rejects it. Nobody can approve their own entry.

  4. Post

    Your dashboard and statement update, and you get a notification.

Guides and articles

Plain-English reading on what to do, your rights and how to spot the next scam.

All articles

Common questions

Can you guarantee I will get my money back?
No. Nobody can honestly guarantee a recovery. Outcomes depend on how the payments were made, what your bank did, the rules that apply and the evidence available. Be wary of anyone who promises a guaranteed result.
Do I have to use a company to make a claim?
No. You can complain to your bank yourself for free and, if needed, escalate to the ombudsman yourself. Our Claim it yourself guide explains how. Some people prefer help with the evidence and the process, and that is what we offer.
What does it cost?
Our fees are set out in full on the Our fees page before you sign anything. You will never be asked to pay a "release fee", a "tax" or anything in cryptocurrency to receive recovered money.
How long does it take?
It varies. Banks usually respond to a complaint within a few weeks. If a case goes to the ombudsman, it can take several months. Your portal shows each step as it happens.
All questions

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