Figures you can trust
Every amount on your dashboard comes from a ledger entry that a second team member has checked and approved. Corrections are added as new entries, never hidden.
What you can expect from us
Clear answers, published fees and a portal where you can check your case whenever you want.
- Free case review
- Secure client portal
- Two-person approval
Six reasons people choose us
What makes the difference when you are trying to get money back from a bank.
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01
An honest first answer
Your review is free. If we don’t think you have a realistic claim, or you don’t need us, we say so.
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02
We know the refund rules
Our specialists work on bank-fraud claims every day, and build each complaint around the rules your bank must follow.
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03
A written case, not a phone call
Your bank receives a detailed case report with every payment, the evidence and the reasons it should refund you.
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04
Escalation when it’s needed
If the bank’s answer isn’t fair, we take the complaint to the independent ombudsman and handle the correspondence.
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05
You can see everything
Status, milestones, documents, messages and every figure are in your secure portal, whenever you want.
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06
Figures checked twice
No single person can change an amount on your account. Every entry is approved by a second team member.
A portal, not a phone queue
Check your status, milestones, documents and messages at any time, and download a statement whenever you need one.
About the portal
A team that talks to you
Secure messages with your case team, kept with your case so nothing gets lost.
A real person from day one
Someone who listens first
Your first conversation is with a case handler, not a chatbot or a sales script. They listen, ask a few questions and explain your options, including doing it yourself for free.
- No pressure to sign up
- Plain English, no jargon
- The same team through your whole case
Genuine help or a recovery scam?
People who have been scammed are often targeted again by fake “recovery” services. Here is how to tell the difference, whoever you choose.
A genuine service
- Explains that you can claim for free yourself
- Fees set out in writing, taken only from money recovered
- Contact you started, through their website
- Works through your bank and the ombudsman
- Company and regulatory details you can check
- Never asks for passwords, codes or crypto payments
Warning signs
- Says only they can get your money back
- Asks for an upfront fee, “tax” or “release fee”
- Cold-calls or messages you out of the blue
- Claims to “hack back” or trace funds on the blockchain for a fee
- No verifiable company details, or ones that don’t match
- Asks for remote access, codes or payment in crypto
Our commitments
Before you sign
- A free, no-obligation reviewWe look at what happened and explain your options.
- Fees in writingOur fees and your cancellation rights are set out before you commit.
- Your right to do it yourselfWe will always tell you that you can claim for free on your own.
While we work on your case
- Live case updatesStatus and milestones appear in your portal as they happen.
- Two-person approvalNo single person can change a figure on your account.
- A full recordEvery action on your case is logged and cannot be edited.
Questions people ask us
Why not just do it myself?
You can, and it is free. People come to us when they want specialists to build the case, handle the bank and the ombudsman, and keep everything in one place. Our guide shows you how to do it yourself if you prefer.
How do I know you are a genuine company?
Check our company and regulatory details on our About page against the public registers, and contact us only through the details on this website. We never ask for upfront fees, codes or crypto payments.
What if you can’t help me?
We will tell you honestly and, where we can, point you to the right place, such as your bank’s fraud team, the police or the ombudsman.
Do you work with my bank?
We can deal with any UK bank or payment provider on your behalf. We are independent and not affiliated with any bank.
Will I be kept updated?
Yes. Updates appear in your portal as they happen, and you can message your case team at any time.
See what we can do for you
Tell us what happened. The review is free and there is no obligation.