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Our mission

A fair hearing, and a real chance of getting your money back

We help people who have lost money to fraud prepare and pursue their claims, and we show them every step along the way.

Start your case Why choose us
The case team, men and women, discussing a case around a table with a laptop and tablet.
People, not a call centreSpecialists on every case
Our story

Why we exist

Too many people who are tricked into sending money are left to argue with their bank alone. The rules on refunds are complicated, the letters are formal, and a first "no" often goes unchallenged, even when the bank should pay.

We set out to change that: specialists who know the rules, a clear written case for every client, and a portal that shows exactly what is happening and every amount recovered, checked by a second person.

How a case works
A man sitting on his sofa at night, looking at his phone in disbelief.
An older couple on their sofa, smiling with relief as they look at their case on a tablet.

What we stand for

Being scammed is stressful and often embarrassing. We keep things plain and honest.

  • Honest about your chances

    If we don’t think a claim is likely to succeed, we tell you. If you don’t need us, we tell you that too.

  • Every figure is recorded

    Amounts are entered as ledger entries and approved by a second person before you ever see them.

  • You can always see your case

    Your portal shows status, documents, messages and a statement you can download at any time.

  • Your information is protected

    Access is limited by role, and every action on your case is logged and cannot be edited.

How the team is organised

Three groups of specialists work on every case, sharing one case file so nothing is repeated or lost.

  • A client support specialist smiling during a video call.

    Client support

    Answer your first call, open your case and keep you updated from start to finish.

  • An investigator holding a tablet in the office.

    Fraud investigators

    Trace every payment, gather the evidence and write the case report your bank receives.

  • A reviewer at her desk, looking up from her laptop.

    Ombudsman and approvals

    Prepare escalations and approve every recorded figure before it reaches your dashboard.

Inside the team

  • The case team working in a bright open-plan office.
  • A case handler with a headset taking notes during a call.
  • A case team discussing a case together.
  • Two colleagues writing a complaint letter together.
  • A case handler on a video call with a client.
  • A case handler going through documents with a client couple.

Photography is illustrative.

Check who you are dealing with

You should always be able to verify a company before you share your details. Here is ours.

A case handler going through documents on a tablet with a couple at a small table.

Company details

Company
CC Recovery Ltd
Company number
04686624
Address
Unit 6 St. Peter's Wharf Terrace Level, St. Peter's Basin, Newcastle Upon Tyne, United Kingdom, NE6 1TZ

How to know it’s really us

  • We never ask for an upfront “release fee”, tax or deposit
  • We never ask you to pay in cryptocurrency or gift cards
  • We never ask for your banking passwords or one-time codes
  • If in doubt, contact us using only the details on this website

It’s free to find out if we can help

Tell us what happened. There is no obligation, and we’ll tell you honestly if you can do it yourself.

Start your case Contact us