Our fees
What you pay, when you pay it, and what you will never be asked to pay. Everything is explained in writing before you sign.
- Free case reviewWe look at what happened and tell you honestly whether we think you have a claim.
- Fees only from recoveriesOur fee comes out of money recovered for you, never out of your own pocket upfront.
- Agreed in writingEvery charge is set out in your agreement before you sign.
- No hidden chargesNo admin, joining, release or cancellation-in-cooling-off fees.
Fees before you commit
We explain our fees in writing, with worked examples, before you sign anything. Ask us for the full schedule at any time.
Every figure on your statement
When money is recovered, your portal shows the amount, the fee and what you receive. Each entry is checked by a second person before it appears, and you can download a statement whenever you like.
- The amount recovered, dated and referenced
- The fee, worked out exactly as in your agreement
- A PDF statement you can keep or share
When a fee becomes due
Three stages, and you pay nothing until the last one.
-
1
You start a claim
We review your case, gather evidence and make the complaint. Nothing is charged at this stage.
Nothing to pay -
2
Your case succeeds
Your bank agrees to refund you, or the ombudsman rules in your favour. We tell you in writing what the fee will be.
Fee confirmed in writing -
3
The money reaches you
Only once the refund is in your account do we send an invoice, and the amount appears on your portal ledger.
Fee payable
What counts as a successful case
A fee applies only when money is recovered because of the claim. Your agreement defines this precisely.
- Your bank refunds youIn full or in part, after our complaint.
- The ombudsman upholds your complaintAnd the firm pays what it is told to.
- You accept an offerSuch as a settlement or goodwill payment made during the claim.
What you will never pay
- A "release fee", "tax" or "deposit" to receive recovered money
- Any payment in cryptocurrency or gift cards
- A fee on money you had already recovered before signing with us
- Charges that are not in your written agreement
If anyone asks you for one of these, it is a scam. Stop and contact us using the details on our Contact page.
Changing your mind
You can cancel during the cooling-off period after signing without paying anything. Your agreement explains your cancellation rights in full.
You don't have to use us
You can complain to your bank and escalate to the ombudsman yourself, for free. Here is an honest comparison.
| Doing it yourself | With us | |
|---|---|---|
| Cost | Free | A success fee from money recovered |
| Complaint to your bank | You write it, using our free guide | We write it, with a full payment timeline |
| Evidence | You gather and organise it | We gather it and keep it in your portal |
| Going to the ombudsman | You refer it and respond to questions | We refer it and handle the correspondence |
| Seeing progress | Your own records | A secure portal with every update and figure |
Questions about fees
Do I pay anything upfront?
The first review of your case is free. Your written agreement sets out exactly when any fee becomes payable.
What exactly is the fee charged on?
Only on money that is actually recovered for you, for example a refund from your bank or an award made by the ombudsman. It is never charged on the amount you lost.
Is tax added to the fee?
If tax applies to our fee where you live, your agreement says so and shows the amount including tax before you sign.
When do I pay?
After the money has reached your account. We send you an invoice showing the amount recovered, the fee and how it was worked out.
What if my bank refunds me directly?
Tell us when it arrives. The fee still applies only to the amount recovered through the claim, as set out in your agreement, and you can see every figure on your portal.
Can I cancel?
Yes. You have a cooling-off period after signing when you can cancel without paying anything. Your agreement explains whether any charge applies if you cancel later, and how it would be worked out.
Do you charge admin, release or processing fees?
No. The success fee in your agreement is the only fee. Anyone asking you for a release fee, tax or deposit to receive money is running a scam.
Find out if you have a claim
The review is free, and we'll explain every cost before you decide anything.