Built so every figure can be trusted
Recovery work involves sensitive financial and personal information. Security and traceability are part of the design, not an add-on.
- People to approve an entry
- 2
- Balances typed by hand
- 0
- Actions on the audit log
- All
Enforced by the database, not by trust
- The ledger is the source of truth. Recovered and remaining amounts are calculated from approved entries. No one can set a balance directly.
- Two-person approval. A different person must approve each financial entry, and the database refuses anything else.
- Entries can't be rewritten. Mistakes are fixed with a visible correction or reversal, with a written reason.
- Pending means pending. Clients only see approved entries, so unverified amounts never reach a dashboard or statement.
How an amount reaches your dashboard
Every recovery, adjustment or correction takes the same four steps. There are no shortcuts.
Record
A team member enters the amount, type, reference and a written reason.
Hold
The entry waits as pending and doesn't touch your figures.
Review
A different person approves or rejects it. Nobody can approve their own entry.
Post
Your dashboard and statement update, and you get a notification.
The approvals queue: a second team member approves or rejects each pending entry.
A record of every action
The audit log is append-only. It captures who did what, when, from which address, and the values before and after.
Sensitive files, handled carefully
Statements, IDs and messages are the heart of your claim. We keep them private and track every time they are opened.
- Stored outside the public website
- Served only after an access check
- Every view and download is logged
- Shared only with the people working on your case
Account and data protection
Access
- Role-based permissionsStaff access is limited to their role. Clients reach only their own cases.
- Strong password hashingTemporary passwords must be changed at first sign-in.
- Session expiryInactive sessions end automatically. Sign-in history is visible to every user.
- Sign-in rate limitingRepeated failed attempts are blocked for a period.
Data
- Private file storageFiles are kept outside the public site and served only after an access check.
- Document access loggingEvery view and download is recorded.
- Forged-request protectionEvery form carries a token, and strict browser security headers are set.
- Careful notificationsAlerts point you to the portal for the details.
Security questions
Can a member of staff change my balance?
No. Balances aren’t typed in. They are calculated from ledger entries, and every entry must be approved by a second person before it counts. The database itself refuses anything else.
What happens if a mistake is made?
The original entry stays on record. A correction or reversal is added with a written reason, so the full history is always visible.
Who can see my documents?
Only you and the staff working on your case, based on their role. Files are stored privately, and every view and download is logged.
How will you contact me?
Notifications point you to your portal for the details. We will never ask for your password, one-time codes or a payment to release money.
I got a suspicious message about my case. What should I do?
Don’t act on it. Sign in to your portal by typing this website’s address yourself and check your secure messages, or contact us using the details on this website.
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